Data Deletion

To request deletion of your data from Synora, send an email to kydyrbekbekarys44@gmail.com with the subject line:

Synora Data Deletion Request

To help us find and verify the correct records, please include:

• The phone number you used with WhatsApp (if you contacted Synora over WhatsApp).
• The approximate date of your interaction with Synora.
• Any other information that helps identify the relevant conversation (for example, the merchant or product you asked about).

Do not include passwords, access tokens, or payment credentials in your request — Synora does not need these to process a deletion request and will never ask for them.

After we receive your request, Synora will:

• Verify the request where reasonably necessary, to confirm it comes from the person associated with the data.
• Delete or anonymize the identifiable conversation and customer data associated with your request.
• Retain only the minimum information required for security, dispute resolution, or applicable legal obligations.
• Confirm completion by email once the request has been processed.

We aim to process deletion requests within 30 days of receipt, subject to verification and any applicable legal or security obligations that may require a longer retention of specific records.